Refund policy
Refund, Cancellation & Exchange Policy
Ice & Garnish is a brand of Atelier Ameegz. We want you to be happy with what you receive, and we want to be clear before you buy about what can and cannot be returned.
Our products fall into two groups, and the rules are different for each. Every product page tells you which group it belongs to.
1. Custom and personalised products — final sale
Custom products cannot be refunded, exchanged or cancelled once production has started.
A custom product is anything made to carry your own artwork — your logo, monogram, name, or any design you supply or approve. That includes engraved ice stamps, heat branding stamps, engraved ashtrays and trays, and any item where we cut a die or engrave a mark to your design.
These items are made individually for you and carry your mark. They cannot be sold to anyone else, which is why they are final sale. This is standard for personalised goods and we state it plainly so there are no surprises.
Production starts when you approve the artwork proof. Before that point you may cancel for a full refund. After it, the die is cut and the order cannot be cancelled.
We will always send you a proof to approve before we make anything. Please check it carefully — spelling, layout and size — because the approved proof is what we produce.
2. Stock products — returnable within 14 days
Stock products are items we sell as they are, with no personalisation: printers, tools, plain barware and accessories.
You may return a stock product within 14 days of receiving it, provided it is unused, in its original condition and in its original packaging. Contact us first at hello@iceandgarnish.com and we will tell you how to send it back.
Return shipping is paid by you, unless the return is our error. We may inspect a returned item before approving a refund.
3. When we are at fault — both groups
Whatever you ordered, custom or stock, we will put it right if we got it wrong. Contact us within 7 days of delivery, with photographs, if:
- the wrong item was sent
- the item is defective or does not work
- the item arrived damaged
- an engraved item does not match the proof you approved
We will repair, replace or refund it, and we pay the return shipping. This applies to custom products too — final sale means you cannot change your mind, not that we can send you something faulty.
4. How refunds are paid
Approved refunds are returned to the original payment method within 7 to 14 working days. How quickly it appears on your statement after that depends on your bank or card issuer, which is outside our control.
Original shipping charges are not refunded unless the return is our error.
5. Cancelling an order
- Custom products: cancel any time before you approve the artwork proof. After approval, the order cannot be cancelled.
- Stock products: cancel within 24 hours of ordering, provided the order has not yet shipped.
Send cancellation requests to hello@iceandgarnish.com.
6. Contact
For anything about a return, exchange or cancellation, write to hello@iceandgarnish.com and include your order number.
Ice & Garnish, a brand of Atelier Ameegz
Bourj Hammoud – Valentine Street, 20/149 – Block C
Bourj Hammoud, Beirut, Lebanon
Phone: 81 395 740